PRIVACY POLICY
AI Connect Pro
AI Connect Pro provides AI-powered workforce automation, including AI voice agents capable of interacting with customers. By using our services, you acknowledge that interactions may be conducted by artificial intelligence systems.
- Introduction
This Privacy Policy outlines how AI Connect Pro (“AI Connect Pro”, “we”, “us”, “our”) collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
AI Connect Pro provides AI-powered workforce solutions, including AI voice agents, automation systems, and business process optimisation tools.
By using our website, services, or AI systems, you agree to the terms of this Privacy Policy.
- Types of Personal Information We Collect
We may collect and process the following types of personal information:
General Information
- Name, email address, phone number
- Business name, ABN/ACN
- Job title and professional details
AI & Voice Interaction Data
- Call recordings and voice data
- Transcripts of AI interactions
- Customer enquiries and responses
- Metadata from calls (timestamps, duration, routing)
Technical & System Data
- IP address and device information
- Browser and usage data
- API keys, system logs, authentication tokens
Behavioural & AI-Derived Data
- Interaction patterns
- Preferences inferred from AI usage
- Performance and engagement analytics
- Sensitive Information
We do not intentionally collect sensitive information (e.g. health, religion, political views).
If collected:
- It will only be used with consent or as required by law
- It will be handled in strict accordance with the Privacy Act
- How We Collect Information
We collect personal information through:
- Website forms and enquiries
- Client onboarding and service use
- AI interactions (calls, chat, automation workflows)
- Third-party integrations (CRM, telephony, APIs)
- Cookies and tracking technologies
- Purpose of Collection
We collect and use your information to:
Core Business Functions
- Deliver AI workforce and automation services
- Operate and manage AI voice agents
- Provide customer support
AI & Platform Improvement
- Train and optimise AI models
- Improve accuracy, performance, and outcomes
- Develop new features
Business & Legal
- Billing and administration
- Security monitoring and fraud prevention
- Compliance with legal obligations
Marketing (Optional)
- Provide updates, offers, and service information
- You can opt out at any time
- Disclosure of Personal Information
We may disclose your personal information to:
- Cloud infrastructure providers
- Telephony and communications providers
- CRM and analytics platforms
- Contractors and service providers
All third parties are bound by confidentiality and data protection obligations.
We may also disclose information:
- With your consent
- Where required by law
- Overseas Disclosure
Your data may be stored or processed outside Australia.
Where this occurs, we take reasonable steps to ensure:
- Equivalent data protection standards
- Contractual safeguards are in place
- AI-Specific Data Use
Given the nature of our platform:
- Voice data may be processed by AI systems
- Interactions may be analysed to improve performance
- Data may be de-identified for training purposes
We implement:
- Data minimisation
- Anonymisation where possible
- Strict access controls
- Data Security
We implement industry-standard security measures, including:
- Encryption (in transit and at rest)
- Secure cloud infrastructure
- Multi-factor authentication
- Access control policies
- Continuous monitoring and threat detection
We take all reasonable steps to protect your data from:
- Misuse
- Loss
- Unauthorised access
- Data Retention
We retain personal information only as long as necessary for:
- Business operations
- Legal and regulatory compliance
Typically:
- Minimum 7 years where required by law
Data is securely:
- Deleted
- Or de-identified when no longer required
- Data Breaches
In the event of a data breach:
- We will investigate within 30 days
- Notify affected individuals where required
- Report to the Office of the Australian Information Commissioner (OAIC)
- Access & Correction
You have the right to:
- Access your personal information
- Request corrections
Requests can be made via: info@aiconnectpro.com.au
- Complaints
If you have a complaint:
- Contact us directly first
- We will respond within 30 days
If unresolved, you may contact:
👉 Office of the Australian Information Commissioner
🌐 www.oaic.gov.au
- Updates to This Policy
We may update this Privacy Policy from time to time.
Updates will be published on our website.
- Contact Us
AI Connect Pro